We want you to be completely satisfied with your purchase at Doggerland Creative. If for any reason you are not happy with your purchase, we offer a 30-day refund policy. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a refund, please contact us with your order number and a brief explanation of the issue. We will do our best to resolve the issue or issue a refund as quickly as possible.